Service desk

Submit an IT Incident/Request

Request Software

在申请计算机软件之前,请根据大学自有机器的标准映像列表进行确认.

Description: Standard Image – PC
可用类型:PC上的标准软件
Who can request: Faculty/staff
PC Software

Description: Standard Image – Mac
可用类型:Mac上的标准软件
Who can request: Faculty/staff
Mac Software

Description: Adobe Creative Cloud
Who can request: Faculty/Staff
Adobe Creative Cloud and Acrobat

个人电脑软件借用申请
可用类型:Microsoft Office Visio和Microsoft Project
Who can request: Faculty/Staff Only
Software Loan Request

说明:Windows 7, 8和10的软件借用请求
Types Available: Windows 7, 8 and 10
Who can request: Faculty/Staff Only
Software Loan Request

描述:SPSS for University Owned Computer
Types Available:
Who can request: Faculty/Staff
Request Software – Service Desk Ticket

Description: Microsoft Office 365
Types Available: Microsoft Office 365
Who can request: Faculty/Staff
Download Office 365

 


Request Equipment

描述:便携式DVD/VCR组合单元,摄像机,投影仪,移动演示系统(MPS)
Types Available: A/V Equipment loan
Who can request: Faculty/Staff
A/V Equipment Loan

Description: Faculty Staff laptop loan
可用类型:电话,电脑,A/V设备
Who can request: Faculty/Staff
Laptop Loan Requests

Description: Departmental Purchase – PC
Types Available: Computer
Who can request:
Department Computer Hardware Requests

说明:计算机生命周期更换程序
Types Available: Computer
谁可以申请:新的全职员工和升级现有员工
Computer Lifecycle Replacement Program

Description: Printer Hardware
Types Available: Printer
Who can request:
Printer Purchases


Request Reports

在十大博彩推荐排名州立大学,报告是业务工作流程中不可或缺的一部分. 有多个办公室和工作流程使用的标准大学报告,以及可以根据需要构建的自定义报告.

Description: University Reports
Types Available: Cognos报告、Workday报告、PeopleSoft报告
Who can request: 教职员工的工作职责需要访问汇总数据.
How to request: Users should open a Service Desk Ticket 并选择以下选项:“Category = Reports”
Subcategory = Create
业务服务= Cognos/Workday/PeopleSoft
Assignment Group = EAS_Reporting

报告请求必须在提交给请求者之前由数据的功能所有者批准.


Request VPN Access

Who can request:

  • Montclair State Authorized User (为十大博彩推荐排名州立大学工作的用户)
  • Montclair State Authorized IT User(为十大博彩推荐排名州立大学IT部门工作的用户)
  • Montclair State Authorized Power User (需要访问数据中心网络主机的非it人员)
  • 十大博彩推荐排名州作者供应商或外部用户 (需要访问数据中心网络主机的非十大博彩推荐排名州立大学人员)

有关VPN访问的政策和程序的更多信息,请查看 Campus VPN – Remote Access Guide Page.

有关向安全团队提交信息安全事件的详细信息,请参阅 Security & Privacy Page.


申请授权访问大学申请

基线(核心)横幅学生模块负责所有学生, faculty, 以及课程数据管理和学术及辅助收入. Banner是一个应用程序的集合,结合起来提供管理和学术功能,以管理数据和学生注册业务流程. 直接参与某些业务流程的教职员工可以请求访问这些应用程序.

Description: Banner 9
Types Available: Banner Admissions

  • 本科录取和录取学生申请信息
  • 研究生院录取和接受学生申请信息
  • 申请人的高中和大学转学成绩单
  • 申请过程中所需的其他文件供查阅

Who can Request: 招生办公室的工作人员以及直接参与大学录取过程的任何教职员工.

Access is authorized by: 招生主任,杰夫·甘特,迈克·斯图尔米勒,艾米·艾洛或索尼·罗德里格斯.

Types Available: Banner Financial Aid

  • Student financial aid budget
  • 等待和授予机构和联邦援助
  • Student loans information
  • 学生获得资助资格所需的文件跟踪
  • FAFSA information
  • Financial aid academic progress

Who can Request: 在财政援助办公室工作的工作人员以及任何工作人员需要访问财政援助信息.

Access is authorized by: 财政援助主任吉姆·安德森.

Types Available: Banner Student Accounts

  • Student detailed billing information
  • Billing statements
  • Pending financial aid disbursement
  • Deposits information
  • Student holds

Access is authorized by: 学生业务部主任马里恩·卡吉亚诺.

Types Available: Banner Registration

  • Admissions application, letter of admission, transcripts from previous schools, transfer credit evaluation (Degreeworks)
  • 所有在十大博彩推荐排名州立大学学习的课程记录-注册信息和所有评分,包括评分变化, as well as related comments
  • Registration history
  • 学生平均绩点,学术成绩,专业,课程,专业,辅修
  • 与学生出勤率和成绩有关的评论
  • Student transcript
  • Class rosters, enrollments
  • 毕业申请和学位信息
  • Latin honors and dean’s list information
  • 根据FERPA允许的学生记录审查目的, 所有的评论和笔记张贴的顾问和教师
  • 学生属性和队列信息, 基本上所有与学生记录相关的信息.
  • Student Addresses, emails, phone numbers

Access is authorized by: 注册主任办公室,莱斯利·萨顿-史密斯.

Description: Cognos Reporting
Types Available: University Reports
Access is authorized by: 注册主任办公室,莱斯利·萨顿-史密斯.

Types Available: Restricted Reports
Access is authorized by: 注册主任办公室,莱斯利·萨顿-史密斯.

要请求访问这些应用程序,请按照中概述的步骤操作 User guide.